Q1 How do I place an order for the surgical instruments?
You can place your order directly through our online system or contact our sales team for personalized assistance.
Q2 What are the available payment methods?
We accept Trade Assurance, Credit Cards, PayPal, T/T (Bank Transfer), Western Union, and L/C.
Q3 What is the lead time for shipping?
Ready stock items are dispatched within 24 hours. For OEM orders, the processing time is typically 2-7 working days.
Q4 Are video tutorials provided for instrument usage?
Yes, we provide video tutorials covering installation, operation, and maintenance. Real-time online video training is also available.
Q5 What is the warranty and response time for support?
The product comes with a 12-60 month warranty. Our after-sales team typically replies to inquiries within 8 hours.
Q6 Is the quality of the instruments certified?
Yes, our instruments are CE certified and meet international safety standards, including Class II medical instrument classification.
TC MediGroup
